Dundalk, Louth, Ireland ?Please submit your CV in English to learn
more.
What you will do:
Resolving customer queries and issues, problem solving and
negotiating, ???in a timely manner over the phone or via email
Provide appropriate solutions and alternatives with the time limited
and follow up to ensure resolution and customer satisfaction is
achieved
Input and track orders, returns, pick-ups and advise customer of
updates to ensure customer satisfaction is achieved
Processing customer orders and providing expert advice on the
company&#**Apply on the website**;s extensive products Process
payments, manage invoice and statement queries and escalate as
required to the relevant team
Maximizing sales opportunities by identifying and seizing
opportunities to upsell Utilise your language skills by translating
and proof reading orders received
Develop and maintain strong relationships with our customers Work
towards achieving the team service level targets Maintain up-to-date
knowledge of our products and processes to ensure customers are well
informed ?Adhere and follow the company&#**Apply on the website**;s
communication procedure, guidelines and policies Ad hoc projects and
duties as requested by management ?What we need from you:
_MUST BE_ fluent in Finnish and English
Previous experience in a customer service role is highly desirable but
full and ongoing coaching and support will be given
Customer focused, have the ability to deal with our customers in a
friendly and polite manner
Enjoy working in a team environment, working towards targets and
maintaining high levels of quality customer service
_EXPERIENCE WITH_ MS office and other systems
Excellent telephone manner and email etiquette along with strong
communication skills LOCATION:
Dundalk, Louth, Ireland ?Please submit your CV in English to learn
more.
What you will do:
Resolving customer queries and issues, problem solving and
negotiating, ???in a timely manner over the phone or via email
Provide appropriate solutions and alternatives with the time limited
and follow up to ensure resolution and customer satisfaction is
achieved
Input and track orders, returns, pick-ups and advise customer of
updates to ensure customer satisfaction is achieved
Processing customer orders and providing expert advice on the
company&#**Apply on the website**;s extensive products Process
payments, manage invoice and statement queries and escalate as
required to the relevant team
Maximizing sales opportunities by identifying and seizing
opportunities to upsell Utilise your language skills by translating
and proof reading orders received
Develop and maintain strong relationships with our customers Work
towards achieving the team service level targets Maintain up-to-date
knowledge of our products and processes to ensure customers are well
informed ?Adhere and follow the company&#**Apply on the website**;s
communication procedure, guidelines and policies Ad hoc projects and
duties as requested by management ?What we need from you:
_MUST BE_ fluent in Finnish and English
Previous experience in a customer service role is highly desirable but
full and ongoing coaching and support will be given
Customer focused, have the ability to deal with our customers in a
friendly and polite manner
Enjoy working in a team environment, working towards targets and
maintaining high levels of quality customer service
_EXPERIENCE WITH_ MS office and other systems
Excellent telephone manner and email etiquette along with strong
communication skills
We need : English (Good)
Type: Permanent
Payment:
Category: Others
